Application Support Engineer II (Fixed Ops)

Cincinnati, OH

At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). We’re harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We're inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!

 

*Please note this role is based on-site at our West Chester, OH office

 

Job Description

We're looking for an enthusiastic individual who loves challenges, pushes boundaries and is passionate about delivering awesome customer experiences. In this senior-level role, you will be a subject matter expert in your domain to help coordinate and communicate with our dealership clients regarding support issues and help keep the support team on track and in-line with processes and deliverables. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment. 

Key Responsibilities

  • Taking ownership of customer issues reported and seeing problems through to resolution 
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues 
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams 
  • Ability to understand the application both functionally and technically 
  • Refer to internal database or external resources to provide accurate tech solutions 
  • Ensure all issues are properly logged 
  • Prioritize and manage several open issues at one time 
  • Prepare accurate and timely reports 
  • Document technical knowledge in the form of notes and manuals 

Skills and Experience

  • 5+years of experience as an Application Support Engineer. 
  • Working knowledge of SQL, Mongo Databases & basic network configuration 
  • Knowledge in DB and APIs 
  • Coding skills are a huge plus point 
  • Previous experience in application, production or product support 
  • Ability to learn and master employer-specific software 
  • Complex problem solving 
  • Written and verbal communication skills 
  • Ability to diagnose & address application issues 
  • Candidate should be ready for rotational shift 
  • Basic understanding of IoT and software - preferred 

Perks and Benefits

  • Competitive compensation and generous stock options   
  • 100% employer-paid top-of-the-line medical, dental and vision coverage  
  • Great benefits including unlimited PTO, parental leave and free snacks and beverages  
  • The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
  • Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
  • Work on the latest and coolest technologies – everything is home-grown and built ground-up   
  • A dynamic work environment with a strong sense of community and collaboration   
  • The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   
  • Exciting opportunities for career growth and development   

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

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Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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