ML-generated revenue in accessory up-sells

Additional revenue in ML-generated service up-sells

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Tekion Wins Auto Dealership Technology of the Year from AutoTech Breakthrough

GM uses dealer feedback to implement online sales platform

 President & General Manager, Longo Toyota

<h1><strong style="color: rgb(13, 13, 13);">Introduction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Longo Toyota, the world’s largest automotive dealership, has partnered with Tekion, a modern dealership management system (DMS), to enhance both guest and employee experiences significantly. This shift, especially pertinent in the post-pandemic era, focuses on streamlining operations and improving service efficiency.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">﻿Background</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">The decision to implement Tekion at Longo Toyota stemmed from a desire to not just return to the old ways but to modernize their approach entirely. The dealership's motto, "back to better," reflects a commitment to exceeding pre-pandemic operational standards and aligning with contemporary consumer expectations.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">The Tekion Transformation</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Goals and Expectations</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Longo Toyota’s main goal was to improve the overall experience at the dealership, for both customers and staff, rather than purely seeking financial gain. This objective guided the selection and implementation of Tekion, which promised a more integrated and intuitive system.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Implementation Process</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Adopting Tekion was a massive undertaking due to the dealership's size—spanning 40 acres with extensive daily operations. However, the transition proved to be seamless, highlighting Tekion’s capability to support large-scale operations without disrupting daily activities.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Key Features and Benefits</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><ul><li><strong style="color: rgb(13, 13, 13);">Efficiency Improvements</strong><span style="color: rgb(13, 13, 13);">: The introduction of a single DMS for all dealership operations has significantly reduced paper usage and sped up service times.&nbsp;</span></li><li><strong style="color: rgb(13, 13, 13);">Mobile First Approach</strong><span style="color: rgb(13, 13, 13);">: Through Tekion’s mobile capabilities, customer wait times were drastically reduced, enhancing the service experience.&nbsp;</span></li><li><strong style="color: rgb(13, 13, 13);">Automated Dispatching</strong><span style="color: rgb(13, 13, 13);">: Auto dispatch features have allowed technicians to work more efficiently, reducing time spent on manual tasks.&nbsp;</span></li><li><strong style="color: rgb(13, 13, 13);">Enhanced Reporting</strong><span style="color: rgb(13, 13, 13);">: What once took days now takes hours with Tekion’s efficient reporting tools, demonstrating the system’s capability to handle complex data swiftly.&nbsp;</span></li></ul><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Impact on Operations and Customer Service</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Customer Experience</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">With faster services and a mobile-responsive system, customers spend less time waiting and more time enjoying a streamlined service process. This ease of interaction has led to increased customer satisfaction and retention.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Employee Satisfaction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Employees have benefited from reduced paperwork and more efficient task management. Technicians, in particular, have seen improvements in their daily workflows, allowing them to focus more on quality service delivery.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Environmental Benefits</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Going paperless not only aligns with environmental sustainability goals but also enhances operational efficiency, reducing waste and clutter across the dealership.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Future Outlook</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">The successful integration of Tekion at Longo Toyota is seen as just the beginning. With continuous updates and improvements, Tekion is expected to keep pushing the boundaries, ensuring that Longo Toyota remains at the forefront of dealership innovation.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">﻿Conclusion</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Longo Toyota's partnership with Tekion has transformed how the dealership operates, proving that modern technology can significantly enhance both customer and employee experiences. The dealership's journey with Tekion is a testament to the power of innovative solutions in adapting to changing market demands and consumer expectations.&nbsp;</span></p>

"Tekion gives us the tools to be more efficient at our processes and give the customers a better experience."

Longo Toyota discusses partnership with Tekion, a modern dealership management system (DMS), to enhance both guest and employee experiences significantly.

Longo Toyota Reviews Tekion Dealer Management System

Enhancing Customer and Employee Experiences at Longo Toyota with Tekion

COO and Vice President, Ferrari Lake Forest

<h1><strong style="color: rgb(13, 13, 13);">Introduction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p>In the world of luxury car dealerships, adopting innovative technology is crucial for maintaining an edge. Ferrari Lake Forest is an exemplary case of how integrating innovative software can revolutionize operations and customer service. This video delves into their transition to Tekion, a modern dealership management system (DMS), and the multitude of improvements it has facilitated.&nbsp;</p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">The Need for Change</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p>Ferrari Lake Forest catered to a unique clientele, selling not just cars but dreams—luxuries that customers deeply desired. Such an exclusive market demanded exceptional service and operational efficiency, which their old analog dealer management system could no longer support. The dealership recognized the need for a platform that was as sophisticated and forward-thinking as their customer base and products.&nbsp;</p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Choosing Tekion</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p>After evaluating various options, Ferrari Lake Forest chose Tekion because of its digital-first approach, which stood in stark contrast to the traditional systems that had dominated the automotive retail industry for decades. Tekion offered a seamless, intuitive user experience and robust features that promised to streamline every aspect of dealership operations.&nbsp;</p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Implementation and Results</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Effortless Transition</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p>Contrary to the dealership's previous experiences with dealer management system transitions, switching to Tekion was remarkably smooth. This ease of transition was a critical factor in its rapid adoption by the staff.&nbsp;</p><h2><strong style="color: rgb(13, 13, 13);">Comprehensive Inventory Management</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">With Tekion, the dealership gained an unprecedented level of insight into their inventory. Managers could now access detailed reports on the financial status of each car, which streamlined decision-making and enhanced financial oversight.&nbsp;</span></p><h2><strong style="color: rgb(0, 0, 0);">Streamlined Dealership Sales and F&amp;I Operations</strong><span style="color: rgb(0, 0, 0);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The sales team at Ferrari Lake Forest was particularly pleased with how Tekion allowed them to manage the entire customer journey, from initial sale to final finance. This all-in-one capability reduced delays and improved customer satisfaction.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Digitalization of Operations</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Tekion digitized essential operations, from contract adjustments to payment processing, aligning with contemporary business practices and significantly reducing paperwork.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Enhanced Customer Care</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The efficiency gained through Tekion allowed the dealership more time to focus on what truly matters: customer care. Improved interaction with clients led to better service and increased customer loyalty.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Manufacturer Integration</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The integration of Tekion with various car manufacturers (OEMs) streamlined communications and operations, making the dealership more efficient and responsive.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(0, 0, 0);">The Impact of Tekion on Dealership Growth</strong><span style="color: rgb(0, 0, 0);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Ferrari Lake Forest experienced noticeable improvements in multiple areas of their business, from operational efficiency to customer satisfaction. The digital tools provided by Tekion not only saved time but also allowed the dealership to handle more clients effectively, thereby driving growth and profitability.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">﻿Conclusion</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">The adoption of Tekion by Ferrari Lake Forest is a prime example of how embracing technology can transform a luxury car dealership. The benefits ranged from enhanced operational efficiency and customer service to better inventory and fiscal management. Tekion is highly recommended for any dealership aiming to modernize its operations and improve its bottom line.&nbsp;</span></p>

"Every aspect of our operations have been made better. The client experience has been made better." 

This video delves into a Ferrari dealer's transition to Tekion, a modern dealership management system (DMS), and the multitude of improvements it has facilitated.

Ferrari Lake Forest Reviews Tekion Dealer Management System

Ferrari Lake Forest's Business Transformation with Tekion 

Vice President and COO, Lake Auto Group

<h1><strong>Introduction&nbsp;</strong></h1><p>Lake Auto Group's adoption of Tekion's dealership management system (DMS) marks a significant milestone in their quest for operational excellence. This video explores the reasons behind their switch, the ease of implementation, and the substantial benefits they have experienced since transitioning to Tekion.&nbsp;</p><h1><br></h1><h1><strong>Selection of Tekion: A Strategic Decision&nbsp;</strong></h1><h2><strong>Evaluating the Options&nbsp;</strong></h2><p>Lake Auto Group evaluated several DMS platforms but consistently returned to Tekion for its advanced features and progressive approach. The decision was driven by the need to replace increasingly outdated systems with something more adaptable and forward-thinking.&nbsp;</p><h2><strong>Why Tekion Stood Out&nbsp;</strong></h2><p>Tekion appealed to Lake Auto Group due to its innovative approach and the promise of a system that aligns with modern technological advancements. The cloud-based, encrypted platform offered what they needed: a comprehensive solution capable of revolutionizing their dealership operations.&nbsp;</p><h1><br></h1><h1><strong>Implementation and Training: A Seamless Transition&nbsp;</strong></h1><h2><strong>The Training Process&nbsp;</strong></h2><p>Introducing new technology can often be daunting. However, Tekion's user-friendly interface made the training process straightforward and quick. New managers were able to get up to speed with minimal effort, appreciating the system's simplicity and effectiveness.&nbsp;</p><h2><strong>Initial Feedback and Adaptation&nbsp;</strong></h2><p>Feedback from employees across various age groups has been overwhelmingly positive. The intuitive nature of the system has streamlined the learning curve, enabling a smooth transition and quick adaptation to the new DMS.&nbsp;</p><h1><br></h1><h1><strong>Operational Improvements and Benefits&nbsp;</strong></h1><h2><strong>Enhanced Efficiency and Analytics&nbsp;</strong></h2><p>One of the standout features of Tekion is its real-time analytics dashboard. This tool provides Lake Auto Group with immediate access to performance metrics and trends, significantly enhancing decision-making capabilities and operational transparency.&nbsp;</p><h2><strong>Streamlining Finance and Audits&nbsp;</strong></h2><p>The financial processes within the dealership have been drastically streamlined. Monthly closings, which previously took several days, can now be completed in about half an hour, illustrating the system's efficiency and the robustness of its financial tools.&nbsp;</p><h2><strong>Environmental and Cost Benefits&nbsp;</strong></h2><p>Going paperless was another significant advantage. The transition to digital processes has not only facilitated a smoother workflow but also contributed to environmental sustainability by reducing the dealership's paper usage.&nbsp;</p><h1><br></h1><h1><strong>﻿Conclusion&nbsp;</strong></h1><p>Lake Auto Group's transition to Tekion's DMS has not just met but exceeded their expectations. The ease of use, combined with powerful analytical tools and improved operational efficiencies, has transformed their daily operations. The system has not only enhanced employee satisfaction but also elevated customer service, positioning Lake Auto Group as a forward-thinking leader in the automotive industry. The success story of Lake Auto Group with Tekion serves as a compelling case for other dealerships considering a similar transformative journey.&nbsp;</p>

"Rarely do you come across a vendor that turns into a partner, and that is what Tekion has done for us."

Lake Auto Group's adoption of Tekion's dealership management system (DMS) marks a significant milestone in their quest for operational excellence.

Lake Auto Group Reviews Tekion Dealer Management System

Transformative Efficiency: Lake Auto Group's Shift to Tekion's DMS

Managing Partner, Power Ford

<h1><strong style="color: rgb(13, 13, 13);">Introduction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Power Ford's endorsement of Tekion, a modern dealership management system (DMS), underscores a significant shift in automotive dealership operations. This article explores how Tekion's innovative features and integrated systems have revolutionized Power Ford’s processes, making them a model for other dealerships aiming to adapt to industry changes.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Tekion: A Paradigm Shift in DMS</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Need for Innovation</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Traditionally, Dealer Management System providers have been characterized by their size and resistance to change, which often results in outdated systems that fail to meet contemporary needs. Power Ford's search for a new DMS led them to Tekion because of its reputation for innovation and forward-thinking capabilities.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Implementation Experience</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Power Ford faced common industry anxieties about switching systems, such as data migration and potential disconnection with clients. However, Tekion's proactive implementation process, which included extensive on-site support, facilitated a seamless transition, allowing Power Ford to maintain continuous operations without significant disruptions.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Key Features and Benefits</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Integrated Automotive Customer Relationship Management (CRM)</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The Power Ford team remarks how unlike traditional DMS systems that grow through acquisitions, Tekion grows through innovation. Its CRM is fully integrated within the DMS, providing a unified platform that enhances operational efficiency and user experience.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Revolutionary Payment Solutions: Tekion Pay</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Tekion Pay has redefined the payment experience at Power Ford, supporting features like mobile payment links that align with modern consumer expectations. This has been particularly beneficial for services like vehicle pickup and delivery, streamlining transactions and improving customer satisfaction.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">User-Friendly Interface</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The adoption of Tekion across Power Ford has been smooth, with employees appreciating its intuitive design and ease of use. This ease of adoption is crucial for maintaining productivity during and after the transition to a new system.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Continuous Improvement and Future Outlook</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Tekion's commitment to continuous improvement ensures that its systems remain cutting-edge, providing dealerships like Power Ford with confidence in their long-term viability and effectiveness. This aspect of Tekion is vital for dealerships that recognize the dynamic nature of the automotive industry and the need to evolve continually.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Conclusion</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Power Ford's recommendation of Tekion to any dealership reflects a broader industry trend towards more adaptable, integrated, and customer-focused DMS solutions. Tekion's innovative approach not only meets the current demands of dealership management but also sets a new standard for future developments in the field. As the automotive industry continues to evolve, Tekion's role in shaping how dealerships operate is becoming increasingly significant, making it a critical tool for any forward-thinking dealership.&nbsp;</span></p>

"I would recommend Tekion to any dealer that thinks outside of the box."

Power Ford's video endorsement of Tekion, a modern dealership management system (DMS), underscores a significant shift in automotive dealership operations.

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