 President & General Manager, Longo Toyota

<h1><strong style="color: rgb(13, 13, 13);">Introduction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Longo Toyota, the world’s largest automotive dealership, has partnered with Tekion, a modern dealership management system (DMS), to enhance both guest and employee experiences significantly. This shift, especially pertinent in the post-pandemic era, focuses on streamlining operations and improving service efficiency.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">﻿Background</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">The decision to implement Tekion at Longo Toyota stemmed from a desire to not just return to the old ways but to modernize their approach entirely. The dealership's motto, "back to better," reflects a commitment to exceeding pre-pandemic operational standards and aligning with contemporary consumer expectations.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">The Tekion Transformation</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Goals and Expectations</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Longo Toyota’s main goal was to improve the overall experience at the dealership, for both customers and staff, rather than purely seeking financial gain. This objective guided the selection and implementation of Tekion, which promised a more integrated and intuitive system.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Implementation Process</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Adopting Tekion was a massive undertaking due to the dealership's size—spanning 40 acres with extensive daily operations. However, the transition proved to be seamless, highlighting Tekion’s capability to support large-scale operations without disrupting daily activities.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Key Features and Benefits</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><ul><li><strong style="color: rgb(13, 13, 13);">Efficiency Improvements</strong><span style="color: rgb(13, 13, 13);">: The introduction of a single DMS for all dealership operations has significantly reduced paper usage and sped up service times.&nbsp;</span></li><li><strong style="color: rgb(13, 13, 13);">Mobile First Approach</strong><span style="color: rgb(13, 13, 13);">: Through Tekion’s mobile capabilities, customer wait times were drastically reduced, enhancing the service experience.&nbsp;</span></li><li><strong style="color: rgb(13, 13, 13);">Automated Dispatching</strong><span style="color: rgb(13, 13, 13);">: Auto dispatch features have allowed technicians to work more efficiently, reducing time spent on manual tasks.&nbsp;</span></li><li><strong style="color: rgb(13, 13, 13);">Enhanced Reporting</strong><span style="color: rgb(13, 13, 13);">: What once took days now takes hours with Tekion’s efficient reporting tools, demonstrating the system’s capability to handle complex data swiftly.&nbsp;</span></li></ul><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Impact on Operations and Customer Service</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Customer Experience</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">With faster services and a mobile-responsive system, customers spend less time waiting and more time enjoying a streamlined service process. This ease of interaction has led to increased customer satisfaction and retention.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Employee Satisfaction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Employees have benefited from reduced paperwork and more efficient task management. Technicians, in particular, have seen improvements in their daily workflows, allowing them to focus more on quality service delivery.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Environmental Benefits</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Going paperless not only aligns with environmental sustainability goals but also enhances operational efficiency, reducing waste and clutter across the dealership.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Future Outlook</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">The successful integration of Tekion at Longo Toyota is seen as just the beginning. With continuous updates and improvements, Tekion is expected to keep pushing the boundaries, ensuring that Longo Toyota remains at the forefront of dealership innovation.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">﻿Conclusion</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Longo Toyota's partnership with Tekion has transformed how the dealership operates, proving that modern technology can significantly enhance both customer and employee experiences. The dealership's journey with Tekion is a testament to the power of innovative solutions in adapting to changing market demands and consumer expectations.&nbsp;</span></p>

"Tekion gives us the tools to be more efficient at our processes and give the customers a better experience."

Longo Toyota discusses partnership with Tekion, a modern dealership management system (DMS), to enhance both guest and employee experiences significantly.

Longo Toyota Reviews Tekion Dealer Management System

Enhancing Customer and Employee Experiences at Longo Toyota with Tekion

COO and Vice President, Ferrari Lake Forest

<h1><strong style="color: rgb(13, 13, 13);">Introduction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p>In the world of luxury car dealerships, adopting innovative technology is crucial for maintaining an edge. Ferrari Lake Forest is an exemplary case of how integrating innovative software can revolutionize operations and customer service. This video delves into their transition to Tekion, a modern dealership management system (DMS), and the multitude of improvements it has facilitated.&nbsp;</p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">The Need for Change</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p>Ferrari Lake Forest catered to a unique clientele, selling not just cars but dreams—luxuries that customers deeply desired. Such an exclusive market demanded exceptional service and operational efficiency, which their old analog dealer management system could no longer support. The dealership recognized the need for a platform that was as sophisticated and forward-thinking as their customer base and products.&nbsp;</p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Choosing Tekion</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p>After evaluating various options, Ferrari Lake Forest chose Tekion because of its digital-first approach, which stood in stark contrast to the traditional systems that had dominated the automotive retail industry for decades. Tekion offered a seamless, intuitive user experience and robust features that promised to streamline every aspect of dealership operations.&nbsp;</p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Implementation and Results</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Effortless Transition</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p>Contrary to the dealership's previous experiences with dealer management system transitions, switching to Tekion was remarkably smooth. This ease of transition was a critical factor in its rapid adoption by the staff.&nbsp;</p><h2><strong style="color: rgb(13, 13, 13);">Comprehensive Inventory Management</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">With Tekion, the dealership gained an unprecedented level of insight into their inventory. Managers could now access detailed reports on the financial status of each car, which streamlined decision-making and enhanced financial oversight.&nbsp;</span></p><h2><strong style="color: rgb(0, 0, 0);">Streamlined Dealership Sales and F&amp;I Operations</strong><span style="color: rgb(0, 0, 0);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The sales team at Ferrari Lake Forest was particularly pleased with how Tekion allowed them to manage the entire customer journey, from initial sale to final finance. This all-in-one capability reduced delays and improved customer satisfaction.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Digitalization of Operations</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Tekion digitized essential operations, from contract adjustments to payment processing, aligning with contemporary business practices and significantly reducing paperwork.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Enhanced Customer Care</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The efficiency gained through Tekion allowed the dealership more time to focus on what truly matters: customer care. Improved interaction with clients led to better service and increased customer loyalty.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Manufacturer Integration</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The integration of Tekion with various car manufacturers (OEMs) streamlined communications and operations, making the dealership more efficient and responsive.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(0, 0, 0);">The Impact of Tekion on Dealership Growth</strong><span style="color: rgb(0, 0, 0);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Ferrari Lake Forest experienced noticeable improvements in multiple areas of their business, from operational efficiency to customer satisfaction. The digital tools provided by Tekion not only saved time but also allowed the dealership to handle more clients effectively, thereby driving growth and profitability.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">﻿Conclusion</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">The adoption of Tekion by Ferrari Lake Forest is a prime example of how embracing technology can transform a luxury car dealership. The benefits ranged from enhanced operational efficiency and customer service to better inventory and fiscal management. Tekion is highly recommended for any dealership aiming to modernize its operations and improve its bottom line.&nbsp;</span></p>

"Every aspect of our operations have been made better. The client experience has been made better." 

This video delves into a Ferrari dealer's transition to Tekion, a modern dealership management system (DMS), and the multitude of improvements it has facilitated.

Ferrari Lake Forest Reviews Tekion Dealer Management System

Ferrari Lake Forest's Business Transformation with Tekion 

Vice President and COO, Lake Auto Group

<h1><strong>Introduction&nbsp;</strong></h1><p>Lake Auto Group's adoption of Tekion's dealership management system (DMS) marks a significant milestone in their quest for operational excellence. This video explores the reasons behind their switch, the ease of implementation, and the substantial benefits they have experienced since transitioning to Tekion.&nbsp;</p><h1><br></h1><h1><strong>Selection of Tekion: A Strategic Decision&nbsp;</strong></h1><h2><strong>Evaluating the Options&nbsp;</strong></h2><p>Lake Auto Group evaluated several DMS platforms but consistently returned to Tekion for its advanced features and progressive approach. The decision was driven by the need to replace increasingly outdated systems with something more adaptable and forward-thinking.&nbsp;</p><h2><strong>Why Tekion Stood Out&nbsp;</strong></h2><p>Tekion appealed to Lake Auto Group due to its innovative approach and the promise of a system that aligns with modern technological advancements. The cloud-based, encrypted platform offered what they needed: a comprehensive solution capable of revolutionizing their dealership operations.&nbsp;</p><h1><br></h1><h1><strong>Implementation and Training: A Seamless Transition&nbsp;</strong></h1><h2><strong>The Training Process&nbsp;</strong></h2><p>Introducing new technology can often be daunting. However, Tekion's user-friendly interface made the training process straightforward and quick. New managers were able to get up to speed with minimal effort, appreciating the system's simplicity and effectiveness.&nbsp;</p><h2><strong>Initial Feedback and Adaptation&nbsp;</strong></h2><p>Feedback from employees across various age groups has been overwhelmingly positive. The intuitive nature of the system has streamlined the learning curve, enabling a smooth transition and quick adaptation to the new DMS.&nbsp;</p><h1><br></h1><h1><strong>Operational Improvements and Benefits&nbsp;</strong></h1><h2><strong>Enhanced Efficiency and Analytics&nbsp;</strong></h2><p>One of the standout features of Tekion is its real-time analytics dashboard. This tool provides Lake Auto Group with immediate access to performance metrics and trends, significantly enhancing decision-making capabilities and operational transparency.&nbsp;</p><h2><strong>Streamlining Finance and Audits&nbsp;</strong></h2><p>The financial processes within the dealership have been drastically streamlined. Monthly closings, which previously took several days, can now be completed in about half an hour, illustrating the system's efficiency and the robustness of its financial tools.&nbsp;</p><h2><strong>Environmental and Cost Benefits&nbsp;</strong></h2><p>Going paperless was another significant advantage. The transition to digital processes has not only facilitated a smoother workflow but also contributed to environmental sustainability by reducing the dealership's paper usage.&nbsp;</p><h1><br></h1><h1><strong>﻿Conclusion&nbsp;</strong></h1><p>Lake Auto Group's transition to Tekion's DMS has not just met but exceeded their expectations. The ease of use, combined with powerful analytical tools and improved operational efficiencies, has transformed their daily operations. The system has not only enhanced employee satisfaction but also elevated customer service, positioning Lake Auto Group as a forward-thinking leader in the automotive industry. The success story of Lake Auto Group with Tekion serves as a compelling case for other dealerships considering a similar transformative journey.&nbsp;</p>

"Rarely do you come across a vendor that turns into a partner, and that is what Tekion has done for us."

Lake Auto Group's adoption of Tekion's dealership management system (DMS) marks a significant milestone in their quest for operational excellence.

Lake Auto Group Reviews Tekion Dealer Management System

Transformative Efficiency: Lake Auto Group's Shift to Tekion's DMS

Managing Partner, Power Ford

<h1><strong style="color: rgb(13, 13, 13);">Introduction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Power Ford's endorsement of Tekion, a modern dealership management system (DMS), underscores a significant shift in automotive dealership operations. This article explores how Tekion's innovative features and integrated systems have revolutionized Power Ford’s processes, making them a model for other dealerships aiming to adapt to industry changes.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Tekion: A Paradigm Shift in DMS</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Need for Innovation</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Traditionally, Dealer Management System providers have been characterized by their size and resistance to change, which often results in outdated systems that fail to meet contemporary needs. Power Ford's search for a new DMS led them to Tekion because of its reputation for innovation and forward-thinking capabilities.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Implementation Experience</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Power Ford faced common industry anxieties about switching systems, such as data migration and potential disconnection with clients. However, Tekion's proactive implementation process, which included extensive on-site support, facilitated a seamless transition, allowing Power Ford to maintain continuous operations without significant disruptions.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Key Features and Benefits</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Integrated Automotive Customer Relationship Management (CRM)</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The Power Ford team remarks how unlike traditional DMS systems that grow through acquisitions, Tekion grows through innovation. Its CRM is fully integrated within the DMS, providing a unified platform that enhances operational efficiency and user experience.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Revolutionary Payment Solutions: Tekion Pay</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Tekion Pay has redefined the payment experience at Power Ford, supporting features like mobile payment links that align with modern consumer expectations. This has been particularly beneficial for services like vehicle pickup and delivery, streamlining transactions and improving customer satisfaction.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">User-Friendly Interface</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The adoption of Tekion across Power Ford has been smooth, with employees appreciating its intuitive design and ease of use. This ease of adoption is crucial for maintaining productivity during and after the transition to a new system.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Continuous Improvement and Future Outlook</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Tekion's commitment to continuous improvement ensures that its systems remain cutting-edge, providing dealerships like Power Ford with confidence in their long-term viability and effectiveness. This aspect of Tekion is vital for dealerships that recognize the dynamic nature of the automotive industry and the need to evolve continually.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Conclusion</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Power Ford's recommendation of Tekion to any dealership reflects a broader industry trend towards more adaptable, integrated, and customer-focused DMS solutions. Tekion's innovative approach not only meets the current demands of dealership management but also sets a new standard for future developments in the field. As the automotive industry continues to evolve, Tekion's role in shaping how dealerships operate is becoming increasingly significant, making it a critical tool for any forward-thinking dealership.&nbsp;</span></p>

"I would recommend Tekion to any dealer that thinks outside of the box."

Power Ford's video endorsement of Tekion, a modern dealership management system (DMS), underscores a significant shift in automotive dealership operations.

Ford Dealership Reviews Tekion Automotive CRM and DMS

Power Ford's Endorsement of Tekion: Transforming Dealership Management 

Testimonial Compilation Video

<h1><strong style="color: rgb(13, 13, 13);">Introduction</strong></h1><p><span style="color: rgb(13, 13, 13);">Tekion has emerged as a transformative force in dealership management systems (DMS), enabling dealers to significantly cut costs and boost revenue. This video explores how Tekion leverages modern technologies like artificial intelligence to enhance business operations, leading to financial gains and improved customer interactions.</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Cutting Costs with Tekion</strong></h1><h2><strong style="color: rgb(13, 13, 13);">Immediate Reduction in DMS Costs</strong></h2><p><span style="color: rgb(13, 13, 13);">Dealerships switching to Tekion have observed a drastic reduction in their monthly expenses for dealership management systems. By offering a more competitive pricing structure, Tekion has helped dealers lower their operational costs from figures as high as $50,000 to $60,000 per month to the lower thirties.</span></p><h3><strong style="color: rgb(13, 13, 13);">Enhanced Visibility and Control Over Expenses</strong></h3><p><span style="color: rgb(13, 13, 13);">One of the standout features of Tekion is its ability to provide clear and actionable insights into dealership expenses. This enhanced transparency allows dealers to quickly identify and eliminate wasteful spending, with some dealers reporting a 10 to 20% savings within the first six months of implementation.</span></p><h3><strong style="color: rgb(13, 13, 13);">Vendor Consolidation</strong></h3><p><span style="color: rgb(13, 13, 13);">Tekion integrates various functionalities into a single platform, reducing the need for multiple bolt-on vendors. This consolidation has not only simplified operations but also resulted in substantial cost savings by eliminating the need to manage and pay several separate service providers.</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Increasing Revenue through Innovation</strong></h1><h2><strong style="color: rgb(13, 13, 13);">AI-Driven Sales Enhancements</strong></h2><p><span style="color: rgb(13, 13, 13);">Tekion utilizes artificial intelligence to replicate a recommendation system akin to those used by leading online retailers like Amazon. This technology provides personalized suggestions to customers, which enhances the buying experience and increases sales opportunities.</span></p><h2><strong style="color: rgb(13, 13, 13);">Improved Efficiency in Finance Offices</strong></h2><p><span style="color: rgb(13, 13, 13);">The streamlined and integrated nature of Tekion has led to marked improvements in dealership finance offices. Dealers have noted increases in revenue per transaction, with some experiencing a rise from an average of $1,400 to $2,000 per transaction.</span></p><h3><strong style="color: rgb(13, 13, 13);">Real-Time Operational Adjustments</strong></h3><p><span style="color: rgb(13, 13, 13);">Tekion's real-time data access allows dealerships to make immediate operational adjustments, improving efficiency and reducing downtime. This capability has led to a decrease in unallocated time, translating directly into cost savings and faster service delivery.</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Conclusion</strong></h1><p><span style="color: rgb(13, 13, 13);">Tekion stands out in the dealer management system and automotive CRM landscape by providing dealerships with the tools they need to reduce costs and increase revenue effectively. Its use of advanced technologies like AI for personalized customer interactions and its integrated platform for reducing vendor dependency make it a compelling choice for dealers looking to improve their profitability in a competitive market. With Tekion, dealerships are not just surviving; they are thriving by making smarter, data-driven decisions that enhance both customer satisfaction and the bottom line.</span></p>

Tekion has emerged as a transformative force in dealership management systems (DMS) and automotive crm, enabling dealers to significantly cut costs and boost revenue.

Dealerships review Tekion DMS financial benefits

Boosting Dealership Profits: The Financial Benefits of Tekion Dealer Management System

Dealer Principal, Burns Chevrolet of Gaffney

<h1><strong style="color: rgb(13, 13, 13);">Introduction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Burns Chevrolet of Gaffney, a dealership with a rich history dating back to 1923, has embraced Tekion, a modern dealership management system (DMS), revolutionizing their operations. This testimonial highlights how Tekion has not only streamlined their processes but also significantly boosted their financial performance and customer satisfaction.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Historical Context and Transformation</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Deep-Rooted Legacy</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Burns Chevrolet of Gaffney's journey began nearly a century ago, with a long-standing commitment to quality and customer service. The transition to Tekion represents a pivotal moment in their history, embracing modern technology to enhance their legacy of service.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Revolutionary Implementation</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The adoption of Tekion was a strategic move aimed at updating their DMS capabilities. The platform has proven to be a game-changer for the dealership, making their operations more efficient and significantly more effective than their previous systems.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Operational and Financial Improvements</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Cost Efficiency and Profitability</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Tekion has allowed Burns Chevrolet to dramatically reduce the number of vendors they use by consolidating various services under one platform. This change has led to clear cost savings of thousands of dollars each month. Additionally, the dealership has witnessed an increase in revenue per transaction in their finance office, which speaks to the system's impact on enhancing profitability.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Streamlined Financial Reporting</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The speed and efficiency of financial reporting have greatly improved with Tekion. What used to take many days now takes less than two, thanks to the system's real-time data processing capabilities. This rapid turnaround is crucial for timely decision-making and operational agility.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Enhanced Customer Service</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Multi-Channel Communication</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Tekion's integrated communication tools have transformed how Burns Chevrolet interacts with their customers. The ability to send communications via email and text directly from the system has enhanced the overall customer experience, making interactions smoother and more responsive.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Advanced Analytics for Better Service</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The dealership utilizes Tekion’s Advanced Analytics to gain a comprehensive view of their operations. This feature allows them to adjust business strategies effectively, ensuring that they meet customer needs efficiently and improve service delivery continually.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Conclusion</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">The adoption of Tekion at Burns Chevrolet of Gaffney is a testament to how longstanding businesses can leverage modern technology to stay relevant and competitive in a rapidly evolving industry. By enhancing operational efficiencies, financial performance, and customer satisfaction, Tekion has proven to be not just a tool but a transformational force for Burns Chevrolet of Gaffney.&nbsp;</span></p>

"It adds up to at least $3000, probably closer to $5000, in savings a month."

Burns Chevrolet of Gaffney has embraced Tekion, a modern dealership management system (DMS), to revolutionize their automotive retail operations. 

Burns Chevrolet Reviews Tekion Dealer Management System

A Next-Gen Dealer Management System for Burns Chevrolet of Gaffney

President, American Motors Group

<h1><strong style="color: rgb(13, 13, 13);">Introduction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">American Motors Group has seen a transformative change in their eleven rooftops in California’s Central Valley, through the implementation of Tekion, a cutting-edge dealership management system (DMS). This video explores how Tekion has revolutionized all their locations spanning Toyota, Cadillac, Chevrolet and Volkswagen brands, focusing on enhancing customer experiences, improving internal communications, and leveraging advanced technology to boost sales efficiency.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Transforming Customer Interactions</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Speed and Efficiency</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">One of the primary benefits Tekion has brought to American Motors Group is the significant speed enhancement in customer service processes. The system allows for a more streamlined customer experience, reducing wait times and making dealership interactions quicker and more efficient.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Mobile Accessibility</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Tekion’s mobile capabilities have been particularly impactful, allowing dealership managers and staff to perform essential tasks from anywhere, whether they're at the dealership or not. This flexibility ensures that operations can continue seamlessly, regardless of location, enhancing both staff productivity and customer service.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Enhancing Internal Communications</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Seamless Departmental Integration</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Tekion integrates various dealership functions—sales, service, and accounting—into a cohesive platform. This integration facilitates smoother transitions of information and processes across departments, enhancing overall operational coherence and efficiency.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Advanced Analytics</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The system provides comprehensive analytics tools that deliver in-depth reports, helping the dealership to make data-driven decisions. These tools allow for a deeper understanding of business operations and customer interactions, leading to more informed and strategic operational planning.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Leveraging Technology for Sales</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Artificial Intelligence</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Tekion employs artificial intelligence to identify and suggest sales opportunities, effectively using data to enhance sales strategies without being intrusive. This AI-driven approach helps in accurately targeting customer needs and improving upselling and cross-selling efforts.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">User-Friendly Interface</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The simplicity and intuitiveness of the Tekion interface are noteworthy. It is designed to be user-friendly, allowing easy operation by all staff members, which minimizes training time and maximizes usability across the dealership.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Conclusion</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">The integration of Tekion at American Motors Group's dealerships has not only streamlined operations but also created a more dynamic and responsive customer service environment. By enhancing internal communications, embracing mobile capabilities, and utilizing advanced AI technologies, Tekion has positioned American Motors Group at the forefront of the evolving automotive retail landscape. This technological advancement is a game-changer, providing the tools necessary to adapt to and thrive in the competitive automotive industry.&nbsp;</span></p>

"It’s definitely a major advantage in the marketplace."

Dealership Group has seen a transformative change in their eleven rooftops spanning Toyota, General Motors and Volkwagen brands, through the implementation of Tekion DMS.

AMG Dealer Group Reviews Tekion Dealer Management System

Revolutionizing Dealer Group Operations: American Motors Group's Experience with Tekion 

Vice President, Phaeton Automotive Group 🇨🇦

<h1><strong style="color: rgb(13, 13, 13);">Introduction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Phaeton Automotive Group recently transitioned to Tekion as their dealership management system (DMS), a move motivated by the desire to find the right partner to enhance both employee and customer experiences. This strategic shift aimed to streamline operations and integrate seamlessly with their everyday processes.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Choosing Tekion: A Partnership for Integration and Ease</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Criteria for Change</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The switch to Tekion was driven by Phaeton Automotive Group's need for a DMS that could not only integrate with their operational workflow but also resonate with their commitment to improving customer service. They sought a system that was intuitive and could meld seamlessly into the lives of both customers and staff.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Transition Experience</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">From the onset, Phaeton Automotive Group was struck by the user-friendliness of Tekion. The platform’s intuitive interface meant that staff required little to no training, facilitating a smooth transition and immediate adoption across the dealership.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Operational Enhancements and Efficiency</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Multitasking and Mobility</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">One of Tekion’s standout features is its ability to allow staff to multitask more effectively. Employees can manage entire service processes through a tablet, even in drive-through settings, which significantly speeds up operations and enhances the customer service experience.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Effective Implementation</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The implementation of Tekion was remarkably smooth, with no disruptions from day one. The support from Tekion's team was pivotal in this seamless transition, highlighting the effectiveness of their customer support and technical assistance.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Digital Transformation and Customer Interaction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Enhancing Customer Interactions</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Customers have positively noted the dealership’s shift towards digital processes. The use of electronic signatures and the ability to handle transactions digitally on tablets in the drive-through have particularly stood out as innovative steps that enhance the convenience and speed of service.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Paperless Environment</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Phaeton Automotive Group has successfully transitioned to a completely paperless environment within just three weeks of implementing Tekion. This move not only supports environmental sustainability but also reflects the dealership’s commitment to leveraging modern technology to enhance operational efficiency.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);"><span class="ql-cursor">﻿</span>Conclusion</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Phaeton Automotive Group's decision to partner with Tekion has proven to be a transformative step towards optimizing their dealership operations. The integration of Tekion has not only simplified workflows and enhanced customer interactions but also positioned Phaeton at the forefront of the digital transformation in the automotive industry. As they look forward, the partnership with Tekion is seen as a key component in their ongoing evolution and success in a competitive market.&nbsp;</span></p>

"The reason we switched to Tekion is actually quite simple. We were looking for the right partner."

Canadian group, Phaeton Automotive, selects Tekion's Dealer Management System 

Phaeton Automotive reviews Tekion Dealer Management System 

Phaeton Automotive Group selects Dealer Management System for Enhanced Experience 

Vice President, Ewing Automotive Group

<h1><strong style="color: rgb(13, 13, 13);">Introduction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">Ewing Auto Group has significantly streamlined its operations by adopting Tekion, reducing their reliance on numerous applications and enhancing overall efficiency. This transformative change has led to substantial time savings and improved customer service, positioning the group at the forefront of automotive retail innovation.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Drastic Reduction in Application Usage</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Simplifying Daily Operations</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Previously burdened with using approximately a thousand different applications daily, Ewing Auto Group has now condensed their toolset to just a handful, thanks to Tekion. This drastic reduction has simplified the workflow, making daily tasks more manageable and less time-consuming.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Enhanced Time Efficiency and Ease of Use</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Quick Adaptation and Training</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Tekion’s intuitive interface allows new employees to quickly learn the system, often requiring little to no formal training. This ease of use is reflected across various departments, significantly cutting down onboarding time and enhancing productivity from day one.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Operational Speed</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The speed of operations within the dealership has seen a remarkable improvement. Tasks that traditionally took extended periods, such as payroll processing, are now completed much faster, giving staff more time to focus on other critical areas of the business.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Improving Customer Experience</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Mobile and Flexible Customer Interactions</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Tekion’s mobile capabilities allow staff to interact with customers more flexibly. For instance, service drive employees can check in customers and manage service interactions directly from a mobile device at the vehicle, enhancing the customer experience and reducing wait times.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Customer-Centric Features</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The system is designed with a focus on customer satisfaction, incorporating features that allow for a seamless and transparent customer journey through sales and service processes.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Process Optimization and Future-Proofing</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">﻿Reevaluation of Business Processes</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The adoption of Tekion prompted Ewing Auto Group to reevaluate and optimize their internal processes. This strategic adjustment ensures that their operations are not only more efficient but also better aligned with their business goals.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Preparing for Future Changes</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Ewing Auto Group acknowledges that the automotive retail industry is evolving rapidly. With Tekion, they are equipped to lead these changes rather than react to them, ensuring they remain competitive in a shifting market landscape.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);"><span class="ql-cursor">﻿</span>Conclusion</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">﻿Ewing Auto Group's experience with Tekion illustrates the profound impact that an innovative, integrated dealership management system can have on an automotive business. By reducing the complexity of their operations and enhancing efficiency, Ewing Auto Group is well-prepared to meet future challenges and continue delivering exceptional service to their customers.&nbsp;</span></p>

"Tekion allows us to reduce the amount of applications we work with on a daily basis into just a handful."

Ewing Auto Group's experience with Tekion illustrates the profound impact that an innovative, integrated dealership management system can have on an automotive business. 

Ewing Auto Group reviews Tekion Dealer Management System

Ewing Automotive Group Streamlines Operations with Tekion 

Fixed Ops Director, American Motors Group

<h1><strong style="color: rgb(13, 13, 13);">Introduction</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">The adoption of Tekion's Automotive Retail Cloud has propelled various dealerships within the network toward a fully paperless operation. This video showcases the journey across multiple dealerships, from the early days of adoption to mature implementations, highlighting the significant operational efficiencies, cost reductions, and environmental benefits achieved through this digital transformation.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">The Journey to Paperless Operations</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Initial Challenges and Adaptations</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Dealerships began their transition to paperless processes with varying degrees of skepticism, primarily due to the traditional reliance on paper. The shift, driven by Tekion's robust digital platform, initially seemed daunting but quickly showed its effectiveness in streamlining operations.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Wide-Ranging Impact</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The impact of going paperless has been profound across the dealership network:&nbsp;</span></p><ul><li><strong style="color: rgb(13, 13, 13);">Stevens Creek Volkswagen</strong><span style="color: rgb(13, 13, 13);">: After four years with Tekion, the dealership has fully integrated paperless operations, seeing substantial improvements in efficiency and customer interaction.&nbsp;</span></li><li><strong style="color: rgb(13, 13, 13);">Fresno Dealership</strong><span style="color: rgb(13, 13, 13);">: With Tekion for less than 30 days, this location has already observed noticeable efficiencies in handling car deals, significantly reducing paper usage from 25 documents per deal to none.&nbsp;</span></li><li><strong style="color: rgb(13, 13, 13);">Toyota of Lancaster</strong><span style="color: rgb(13, 13, 13);">: Four months into using Tekion, they report a dramatic simplification of processes, enhancing overall operational speed and reducing costs.&nbsp;</span></li></ul><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);">Benefits of Going Paperless</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><h2><strong style="color: rgb(13, 13, 13);">Operational Efficiency</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The reduction in paper usage has streamlined many processes within the dealerships, from sales to service. Processes that typically took hours now take minutes, with all necessary documentation handled digitally, enhancing both speed and accuracy.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Cost Reductions</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">The move away from paper has led to significant cost savings. Dealerships have eliminated expenses related to printing, storing, and disposing of paper documents. This cost-effectiveness extends to ancillary supplies like ink, printers, and maintenance.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Environmental Sustainability</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">By reducing paper consumption, dealerships contribute positively to environmental sustainability efforts. This reduction in paper waste not only supports corporate social responsibility goals but also resonates well with environmentally conscious consumers.&nbsp;</span></p><h2><strong style="color: rgb(13, 13, 13);">Enhanced Customer Experience</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h2><p><span style="color: rgb(13, 13, 13);">Customers benefit from faster and more efficient service, with digital tools enabling quick check-ins, electronic signatures, and online payments. This seamless interaction enhances the customer experience, promoting higher satisfaction and loyalty.&nbsp;</span></p><h1><br></h1><h1><strong style="color: rgb(13, 13, 13);"><span class="ql-cursor">﻿</span>Conclusion</strong><span style="color: rgb(13, 13, 13);">&nbsp;</span></h1><p><span style="color: rgb(13, 13, 13);">The transition to a paperless environment enabled by Tekion represents a significant leap forward in automotive retail. Dealerships across the network have experienced transformative benefits, including increased operational efficiency, cost savings, and enhanced customer service. This digital shift not only future-proofs dealership operations but also aligns them with broader trends towards sustainability and technological integration in business practices.</span></p>

"This is great for the environment. It’s a bi-product of efficiency. So where do you lose? There is no downside."

The adoption of Tekion has propelled multiple dealerships toward a paperless operation. Learn about the benefits of this digital transformation.