Introduction

Garage Isla Verde, a premier dealership located in Puerto Rico, embarked on a transformative journey by adopting Tekion’s modern, AI-native dealership management platform. Their move enabled a streamlined, data-driven, and customer-centric operation—setting new benchmarks for performance and service in their market.

The Drive for Change

Facing challenges common to many dealerships—inventory shortages, limited systems integration, and inefficiencies from multiple supplemental applications—Garage Isla Verde sought a comprehensive digital platform. The need was clear: to maximize profitability, speed up workflows, and provide superior experiences for customers and employees alike.

Implementation Success

Transitioning to Tekion delivered immediate results. Unified, end-to-end digital processes accelerated deal desking, improved inventory visibility, and empowered the team to close more deals at higher profit margins. Integration of CRM, analytics, and electronic payments on a single platform eliminated the need for multiple external apps, reduced costs by approximately 40% in DMS-related expenses, and reallocated resources more effectively.

Key Features and Advantages

Unified Customer Data & 360º Visibility

A single customer record provides comprehensive insight—boosting personalization, trust, and efficiency for both sales and service teams.

Accelerated Deal Workflow

Desking is faster and more precise, even for complex transactions involving multiple trades. Managers track gross profit in real time, reducing costly errors and maximizing every opportunity.

Enhanced CRM and AI Capabilities

AI-driven tools drastically reduce the time to gather customer history and follow up, allowing BDC agents to handle far more leads in less time. Lead management processes that previously took 10–15 minutes now take just 3–5 minutes.

Seamless Service Operations

Digital approvals and payments minimize mistakes, ensure transparency, and free advisors to focus on customer care rather than administration.

Real-Time Analytics and Reporting

Managers access actionable insights at a glance, from inventory turns to trade evaluations—enabling timely, informed decision-making and continuous process improvement.

Mobile-First, All-in-One Platform

Employees interact with a modern system that streamlines reporting, internal communication, and offsite event lead capture—no matter where they are.

Culture and Operational Impact

Tekion has ushered in a new era of collaboration and efficiency at Garage Isla Verde. Employees enjoy reduced manual workload and increased confidence in their workflows, while improved communication tools ensure continuity and seamless service. The organization is now poised for sustainable growth—having increased sales volume by 27% and gross profit by $9M, reflecting both operational excellence and a renewed focus on delivering exceptional customer experiences.

Conclusion

Garage Isla Verde’s adoption of Tekion highlights how the right technology partner can redefine dealership success. By consolidating systems, providing real-time insights, and enhancing both service and sales with AI, Tekion empowers Garage Isla Verde to maximize profitability, improve employee satisfaction, and foster lasting customer relationships. Their story is a powerful testament to the transformational impact of digital modernization in today’s automotive retail landscape.