Tekion AI Agent For Service Named “Personalized AI Agent Solution of the Year” in 8th Annual AI Breakthrough Awards Program

PLEASANTON, Calif., June 25, 2025 – Tekion, innovator of the first cloud-native platform serving the entire automotive retail ecosystem, today announced that their AI Agent for Service solution has been named “Personalized AI Agent Solution of the Year” in the 8th annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today.

Tekion’s AI Agent for Service goes beyond communication support. It acts as an autonomous service team member, identifying customer needs, tracking mileage and service intervals, managing approvals, and executing communications—all with minimal manual input. The agent automates entire workflows from end to end, streamlining processes for both dealership staff and customers.

Embedded within Tekion’s cloud-native Automotive Retail Cloud (ARC), the AI Agent is powered by a flexible, vendor-agnostic AI engine that integrates predictive and generative models for optimal performance. The engine connects to Tekion’s unified, real-time data layer, enabling the agent to make intelligent decisions and take action—not just surface recommendations.

Tekion’s agentic architecture gives dealerships control over how involved their teams remain, blending automation with human oversight. Dealership employees benefit from simplified workflows, fewer delays, and better outcomes. Customers receive timely, transparent updates that improve satisfaction and reduce friction.

As the first in a growing suite of AI-powered solutions from Tekion, it marks a significant step toward intelligent automation across the dealership. Future AI Agents are already in development to support key areas like sales, parts, marketing, and business development—enabling dealers to streamline every major function with precision and scale.

Tekion remains focused on building deeply integrated, purpose-built AI solutions that deliver real, measurable business outcomes for the automotive industry.

The AI Breakthrough Awards shine a spotlight on the boldest innovators and most impactful technologies leading the charge in AI across a comprehensive set of categories, including Generative AI, Computer Vision, AIOps, Agentic AI, Robotics, Natural Language Processing, and more. Winners this year include industry leaders like NVIDIA, Databricks, and Glean—selected from over 5,000 nominations across 20+ countries, underscoring AI’s explosive growth and global significance.

“Tekion AI Agent is revolutionizing dealerships, ultimately leading to safer cars and a better customer experience. Complex service processes such as identifying necessary repairs, initiating approvals, and coordinating next steps, all while ensuring the right level of oversight can bog service agents down with manual processes so they focus less on valued customer interaction,” said Steve Johansson, managing director, AI Breakthrough. “Tekion AI Agent is driving meaningful transformation for dealerships through improved workflows, reduced manual tasks, and better customer engagement. With more time freed up, Service Advisors can build stronger relationships while the AI handles routine tasks. The future of automotive retail isn’t just imagined - with Tekion AI Agent, it’s already here.”

About AI Breakthrough Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including Generative AI, Machine Learning, AI Platforms, Robotics, Business Intelligence, AI Hardware, Computer Vision and more. For more information visit AIBreakthroughAwards.com.

Tech Breakthrough LLC does not endorse any vendor, product or service depicted in our recognition programs, and does not advise technology users to select only those vendors with award designations. Tech Breakthrough LLC recognition consists of the opinions of the Tech Breakthrough LLC organization and should not be construed as statements of fact. Tech Breakthrough LLC disclaims all warranties, expressed or implied, with respect to this recognition program, including any warranties of merchantability or fitness for a particular purpose.