*** Experience in Automotive CRM highly preferred. Hands-on experience with at least one US retail automotive CRM system (e.g., DealerSocket, VinSolutions, Reynolds, CDK). Ability to explain lead lifecycle management from initial inquiry through delivery, including lead distribution, follow-up processes, and conversion tracking. Understanding of how CRM workflows adapt to varying dealership processes and sales methodologies.

*** Internally, this job is titled Services Enablement Learning Analyst II

Job Description

The Learning Specialist II is vital in designing, developing, and delivering engaging and effective employee training experiences. With a solid understanding of instructional design principles and adult learning methodologies, they will collaborate with stakeholders to create impactful learning solutions that drive individual and organizational performance. The Services Enablement Learning team's core values are curiosity, collaboration, communication, and accountability. We strive to have fun while supporting the various Tekion teams. We love to have fun and support Tekion teams!

Key Responsibilities

• Instructional Design & Development:
  • Utilize instructional design expertise to design and develop engaging training programs and materials, incorporating adult learning principles and best practices.
  • Update and refine existing learning objectives to ensure alignment with current business needs and learner expectations.
  • Create interactive learning activities and assessments, including role-plays and simulations, to enhance learner engagement and knowledge retention.
  • Utilize instructional design tools (PowerPoint & Articulate Storyline) to create visually appealing and effective learning materials.
• Facilitation & Delivery:
  • Facilitate engaging and interactive training sessions, both in-person and virtually, adapting delivery style to meet diverse learner needs.
  • Utilize remote presentation platforms (Microsoft Teams, Zoom) to deliver virtual training sessions effectively.
  • Evaluate learner performance and provide constructive feedback to promote continuous improvement.
  • Manage and address learner feedback, including critical feedback, professionally and constructively.
• Project Management & Collaboration:
  • Utilize project management tools (JIRA, Confluence) to track assigned tasks, timelines, and deliverables effectively.
  • Collaborate with Training Managers and Leads to review and refine learning content, ensuring alignment with organizational goals.
  • Partner with subject matter experts to gather relevant content and ensure the accuracy and relevance of training materials.
  • Proactively seek feedback and guidance from colleagues and stakeholders to enhance personal performance and training effectiveness.
• Continuous Improvement & Innovation:
  • Stay abreast of emerging trends and best practices in instructional design and adult learning.
  • Continuously evaluate and refine training programs and materials based on learner feedback and performance data.
  • Identify opportunities for innovation and improvement in learning methodologies and technologies.
• Mentorship & Leadership:
  • Serve as a mentor and resource for Learning Specialist Level I colleagues, providing guidance and support as needed.
  • Model effective collaboration and communication practices within the team and across the organization.

Skills and Experience

• Education: Bachelor’s degree in education, Instructional Design, Human Resources, or a related field.
• Experience: 2-4 years of experience in a training, facilitation, or instructional design role. Experience in developing training programs for technical or specialized subject matter.
• Certifications in learning and development, such as Certified Learning and Performance Professional (CLPP) or Association for Talent Development (ATD) certifications.

Preferred Skills

• Demonstrated expertise in instructional design principles and adult learning methodologies.
• Advanced proficiency in instructional design tools (PowerPoint, Storyline) and project management tools (JIRA, Confluence).
• Excellent communication and interpersonal skills, both written and verbal.
• Strong presentation and facilitation skills, both in-person and virtually.
• Ability to work independently and collaboratively, managing multiple projects simultaneously.
• Strong problem-solving and critical-thinking
• Proven ability to manage and prioritize competing demands and deadlines.
• Advanced knowledge of the automotive industry and the company's products.

Perks and Benefits

• Competitive compensation and generous stock options   
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
• Work on the latest and coolest technologies – everything is home-grown and built ground-up   
• A dynamic work environment with a strong sense of community and collaboration   
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   
• Exciting opportunities for career growth and development   

Current Tekion Employees – Please apply via Greenhouse Internal Job Board