After about nine months of planning, the department went fully paperless in September. And a month later, after management was confident the system worked, technicians gathered and clapped as a forklift carried a pallet full of printers through the department and out the building, says Joe Castelino, service manager.
"It was mind-freeing," Castelino told Fixed Ops Journal. "I always thought that if other industries can do it, why can't we apply the same paperless business model in the automotive industry and make it easier to do business?
"All that paperwork made processes inefficient," he adds. "Time is money."
The store — one of six owned by American Motors Auto Group — invested in a cloud-based platform from Tekion Corp. that digitized nearly all service processes.