Introduction 

Bowman Auto Group's transition to Tekion's dealership management system (DMS) amidst the COVID-19 pandemic exemplifies the possibilities of modern technology in facilitating significant operational changes remotely. This video delves into how the dealership successfully implemented the system entirely digitally, overcoming the unique challenges presented by the global crisis. 

Necessity Drives Innovation 

The Challenge of COVID-19 

As the pandemic hit, Bowman Chevrolet was poised to launch their new DMS. Faced with sudden and unprecedented disruptions, the dealership, in collaboration with Tekion, devised a remote launch strategy to move forward without compromising on safety or efficiency. 

Remote Implementation Strategy 

Tekion’s innovative approach allowed for a completely remote setup. This strategy involved detailed planning and the use of advanced communication tools to train and support the dealership staff from afar, ensuring that everyone was prepared and confident to use the new system. 

Training and Adaptation 

Effective Remote Training 

Despite the physical limitations, Bowman Chevrolet received comprehensive training delivered digitally. This approach not only kept employees safe but also demonstrated the adaptability of both the dealership and Tekion in maintaining business continuity under challenging circumstances. 

Employee Feedback 

Staff feedback highlighted the seamless nature of the transition, with many noting the ease of learning and using the new system. This ease was attributed to the intuitive design of Tekion’s Dealer Management System and the quality of the training provided. 

Partnership and Support 

Beyond A Vendor: A True Partnership 

Bowman Chevrolet praised Tekion not just as a vendor but as a true partner. This partnership was crucial in navigating the initial uncertainty and ensuring a smooth transition, reflecting a deep commitment to mutual success. 

Validation from Peers 

The successful remote implementation has led other dealerships to seek insights from Bowman Chevrolet. Their positive feedback serves as a robust endorsement of Tekion’s capabilities and approach. 

Conclusion 

The remote deployment of Tekion’s DMS at Bowman Chevrolet is a testament to the resilience and forward-thinking approach of both entities. By leveraging technology and a strong partnership, they turned a potential crisis into an opportunity for growth and improvement. This experience not only enhanced operational efficiencies but also set a new standard for deploying complex systems in challenging environments.