Paperless Excellence in Action

Going paperless isn’t just a tech upgrade—it’s a key part of car dealership digital transformation, reshaping how teams operate and how customers experience the buying and servicing journey. In our recent webinar, Paperless Excellence: Real-World Success in Digital Dealerships, we heard directly from two dealer leaders who’ve embraced digital workflows across their operations.

Sherrie Scott, Solutions Architect II at Tekion, moderated the conversation as Joshua Kliethermes, IT Director at Johnny Londoff Chevrolet, and David Hish, President of Joyce Koons Automotive, shared how Tekion’s platform helped their teams simplify processes, reduce costs, and deliver faster, more flexible experiences for their customers.

Less Paper. More Visibility.

For David, one number stood out: since switching to Tekion in February 2024, only 20 deals across the dealership were not fully e-signed. That shift didn’t just eliminate clutter—it created instant access to deal data from anywhere, even on the go. He’s reviewed deal documents on a plane using his iPad—something that wasn’t even possible with their old system.

Josh echoed the same value. “Anybody can find it with a couple of clicks,” he said, referencing the ease of accessing customer and vendor records digitally within Tekion. For his team, it’s not just more efficient—it’s transformational.

Real Savings. Real Simplicity.

Going digital doesn’t just save time—it saves money. David shared that Joyce Koons is saving about $15,000 a year in toner and paper alone. Meanwhile, Tekion’s tools have allowed both dealerships to streamline communications, simplify compliance, and make documentation accessible to any employee who needs it—without chasing paper trails.

Designed Around the Customer

Both dealers agreed: the digital shift isn’t just good for staff—it’s better for customers. Tekion’s features allow customers to review, sign, and even pay remotely. And for those who prefer in-person experiences? The tools flex to meet them, too.

David noted how even the most paper-reliant employees eventually embraced the shift—especially after seeing how much faster and more consistent the customer experience became.

Key Takeaways for Dealers

• Start with the right partner. A unified platform like Tekion reduces complexity and supports every department from day one.
• Train early and often. Success depends on your team—make sure they’re set up for it.
• Keep the customer at the center. A paperless experience should simplify things for them, not add steps.

Watch the full webinar on-demand here.

Curious how paperless workflows fit into your car dealership’s digital transformation? Schedule a demo