Seamless experiences that transform the consumer journey

Revolutionize the way you do business with technology that enables a seamless, efficient, and connected automotive retail consumer experience

Satyavrat Mudgil

Aug 22, 2023

Seamless experiences that transform the consumer journey

In today's fast-paced world, delivering exceptional consumer experiences is key to thriving in automotive retail. Where advanced technology meets innovation, you will find seamless, efficient, and personalized consumer journeys. Discover how cutting-edge solutions can revolutionize the way you do business, empowering your dealership to excel in your own customer satisfaction and operational excellence. From end-to-end dealership management to customer-focused interactions, Tekion’s automotive innovation enables a paradigm shift in the automotive landscape.

Artificial Intelligence that elevates personalization in transactions and communications

Tekion's AI takes automotive service management to new heights by providing personalized service recommendations based on previously declined services, similar vehicle types and more. Through sophisticated AI, customers receive tailored F&I menu recommendations, ensuring a seamless and relevant experience that matches their preferences and needs. The integration of a chatbot with natural language processing (NLP) technology enables intelligent and intuitive interactions, enhancing communication efficiency and customer satisfaction. Through Tekion CRM, Generative AI enables automatic, personalized and human-like lead, email and text response recommendations, augmenting work in the BDC resulting in exponentially faster response times and enhanced communication with potential buyers. Additionally, Tekion's sentiment analysis feature detects negativity in communication and alerts the dealership, allowing proactive intervention and resolution to uphold positive customer relationships.

Digitization and Amazon-like experiences that today’s consumers expect 

In an era where speed and convenience are paramount, Tekion brings digitization to the forefront, offering Amazon-like experiences that streamline transactions for both dealership staff and their customers. By leveraging advanced technology, Tekion ensures faster and smoother sales and service processes, catering to modern customer expectations. Consumers benefit from a seamless, end-to-end experience that aligns with their preferences and demands, mirroring the convenience they encounter in their everyday lives.

Tekion Pay is one example of that everyday convenience. Today’s consumers expect the ability to complete transactions both in-person and online via chip, swipe and contactless methods, and including Apple Pay and Google Pay. Using advanced technology, Tekion Pay allows consumers this modern experience, while reducing errors and enabling seamless reporting automation for the dealership with a fully integrated solution.

Zero-Contact experiences that focus on convenience and safety 

Tekion's commitment to customer-centricity extends to zero-contact sales and service solutions. The sales concierge feature enables live negotiating, document upload, and eSigning, all accomplished remotely and securely. The Secure Key Lounge facilitates drop-off of vehicles without direct contact, offering customers peace of mind and convenience. For a premium experience, Tekion's Concierge service provides pick-up and delivery of vehicles, ensuring a hassle-free and safe journey for customers.

Auto Dispatch application that helps make quick work of repair orders 

Tekion's Auto Dispatch feature optimizes service operations by assigning customer vehicles to the most appropriate technicians, resulting in quicker RO completion. By reducing wait times and enhancing service efficiency, dealerships can deliver top-notch service that exceeds customer expectations.

Rideshare integration that shows your customers you’re serious about convenience 

Tekion's Lyft integration takes customer preferences into account when scheduling appointments, minimizing waiting times and ensuring a seamless and personalized experience. Customers can easily communicate their preferences online, eliminating the need for app usage and streamlining the scheduling process.

Consumer Portal and eSign that leverage modern mobile technology 

Tekion's Consumer Portal provides a transparent view of vehicle status, services, and enables complete online approvals and payments. With Tekion's eSign feature, customers experience faster, mobile, and paperless transactions, simplifying the process and expediting service delivery.

Digital Retail that elevates the buying experience from anywhere 

Tekion's Digital Retail solutions for auto dealerships empower your online shoppers to transition seamlessly between devices, effortlessly continuing their buying journey from home to dealership, and vice versa. Once captured within the DMS, consumers and dealers can track progress and work hand-in-hand through each essential step (including secure document upload), regardless of how much or how little of the process has occurred online. This feature ensures a consistent and convenient experience across multiple touchpoints.

CRM that arms you with a complete holistic view of your customers 

Tekion's Automotive CRM provides a comprehensive 360-degree view of your customers, enabling seamless and personalized communication without repetition. Armed with a deep understanding of customer preferences and history, dealerships can deliver targeted, relevant interactions that strengthen relationships and enhance customer satisfaction.

Open feedback loop and GLBA compliance for dealership and consumer empowerment 

Tekion's Live User Sentiment application provides an open feedback loop and fosters collaboration between dealerships and the company, allowing real-time identification of inefficient workflows and process improvements. Additionally, Tekion's GLBA compliance ensures updated consumer rights and provides actionable insights, enabling better customer service and compliance tracking.

One platform that streamlines work and delivers the best experience for everyone 

Tekion's all-in-one platform streamlines operations, offering full visibility into various dealership processes. Eliminating dual entry and providing single sign-on access, Tekion enhances operational efficiency, empowering dealerships to deliver a unified and seamless experience to users and, most importantly, consumers.

Embrace the future of seamless experiences with Tekion 

In the fiercely competitive automotive retail landscape, delivering exceptional consumer experiences is paramount to success. Tekion's forward-looking technology paves the way for a transformative customer journey. Empower your dealership with Tekion's comprehensive suite of solutions, designed to elevate efficiency, enhance convenience, and foster lasting customer relationships. Every touchpoint can be an opportunity to impress your customers.

Consumer Experience