Product Terms – Generative AI

The below product terms ("Generative AI Product Terms"), together with the terms set forth in the Master Subscription Agreement and any applicable schedule(s) (collectively, "Terms"), incorporated herein by this reference, apply to Your use of Tekion Generative AI products, including the Tekion Automated Response Assistant support bot (“TARA”). By using our Generative AI products, You agree to these Terms.

In case of any conflict among the terms set forth in the Master Subscription Agreement and the Generative AI Product Terms, the priority of terms is as follows (from highest priority to lowest): (1) Tekion Generative AI Product Terms → (2) Master Subscription Agreement.

For more information on how Tekion collects, safeguards, and discloses information from Your use of our Generative AI products, please see our Privacy Policy.

1. DEFINITIONS

   Any capitalized terms not specifically defined here have the same meaning as in the Master Subscription Agreement between You and Us (the "Agreement").

   1. “Generative AI” includes any machine-based tool designed to consider user questions, prompts, and other inputs (e.g., text, images, videos) to generate a human-like output (e.g., a response to a question, a written document, software code, or a product design).
2. Minimum Age.

   Tekion’s Generative AI products and services are not intended for use by individuals under the age of 13.

3. Prohibited Activities.

   In addition to the acceptable uses for Tekion products and services (as set out in the Master Subscription Agreement), You may not use Tekion Generative AI products for the following prohibited reasons:

   1. To facilitate any fraudulent, deceptive, illegal, harmful, or abusive activity;
   2. To modify, lease, or sell the output of Tekion Generative AI products (except where explicitly permitted by Tekion);
   3. To attempt or assist anyone to reverse engineer, decompile or discover the source code or underlying components of our Tekion Generative AI products, including our models, algorithms, or systems (except to the extent this restriction is prohibited by applicable law);
   4. To facilitate automated data extraction; and
   5. To represent that the output from Tekion Generative AI products are human generated.
4. Generative AI Disclaimers.

   Generative AI products and services may display inaccurate information and are intended only as a supplemental tool. As such, You should not rely on the output from our Generative AI products as a substitute for professional advice or for any purpose that could have a legal or material impact on an individual or business (e.g., credit, legal, or other material decision about an individual or business). You should double-check the output of Generative AI products.

   To protect Your confidentiality, please do not provide any Confidential Information or Personal Information to Tekion Generative AI products as we may review chat history and data inputs to improve our products and services.

   Although Tekion Generative AI products and services are reviewed before release, they may produce incomplete, incorrect, or offensive output that does not represent Tekion’s views. Any output that references any third-party products or services does not necessarily indicate an endorsement by or affiliation with Tekion.

5. Monitoring and Enforcement.

   Tekion will monitor the use of Tekion Generative AI products to ensure compliance with these Terms and applicable laws, and to improve our products and services.

6. No Warranty.

   UNLESS EXPLICITLY STATED OTHERWISE BY TEKION, TEKION GENERATIVE AI SERVICES AND CONTENT ARE INTENDED TO PROVIDE SUPPORT TO YOU, AND AS SUCH, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OR REPRESENTATIONS OF ANY KIND AND AT YOUR OWN RISK.

7. Changes to Generative AI Product Terms.

   Tekion expressly reserves the right to change, modify or delete provisions of these Terms without notice. If You do not agree to the changes, You must stop using the relevant Tekion Generative AI product or service.