Efficiency and Consumer Satisfaction with David Spisak and Doug Eroh

In this episode of The David Spisak Show, Doug Eroh, President of Penske Motor Group, shares how his partnership with Tekion has helped the Longo Toyota Company improve efficiency and customer satisfaction. Filmed on the Tekion Innovation Stage at NADA 2023, this discussion is packed with insight from one of the industry’s most innovative leaders.

Even as the largest auto retail operation in the US, Longo’s service department has been enabled by Tekion’s Automotive Retail Cloud (ARC) to go completely paperless, creating a more streamlined process for technicians, advisors, and customers.

In addition to multiple areas of added efficiency, David and Doug discuss the positive impact modern technology has had on hiring, insight into the business, profitability, and the auto retail industry as a whole.

Watch all of David Spisak’s NADA Podcast episodes.