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Tekion Corp. © 2026. All rights reserved.
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Tekion Corp. © 2026. All rights reserved.
Service AI enables your dealership to move faster, drive more profitability, and keep customers informed. These agents work seamlessly together—serving everyone on the service drive, from tech to customer.
+$84
More revenue<xs> per RO
48%
More recommendations<md><xl><xml><xxl> per RO
Results based on agentic workflow users vs. matched cohort of comparable non-user dealers and may vary<xd> based on dealership size, configuration, usage, and market conditions. Metrics are not guaranteed.
Scheduling service should feel effortless for consumers and for dealership teams. Meet the intelligent agent that makes it happen.
Customers call Scheduler AI 24/7 to book, reschedule, or cancel appointments. The AI recognizes callers and instantly accesses their full ARC record.
Customers check vehicle status, run recalls, get directions and other quick answers without waiting on hold or navigating menus
Operating natively in ARC, the agent has full customer context without fragmenting data, adding risk, or sacrificing control.
Built on complete customer context, it delivers the service experience car owners expect and dealers should demand.
The agent handles routine scheduling and status requests, freeing staff to focus on relationship-building interactions with customers.
Scheduler AI answers every call 24/7, converting inbound demand into scheduled appointments—no more lost revenue.
Discover how Scheduler AI transforms the service appointment experience with automated scheduling and real-time answers 24/7–eliminating consumers waiting on hold to get the assistance<md> they need.
Smarter Recommendations. Faster Approvals. More Revenue. Two unified agentic workflows—one for technicians, one for advisors—work together to create intelligent service suggestions that customers approve faster and drive measurable revenue growth. These workflows transform inspection data into customer-ready recommendations.
Technicians gain intelligent inspection guidance and hands-free documentation.
Record walkaround videos. AI auto-populates Multi-Point Inspection (MPI) and clips video evidence to each finding for customers to see.
AI surfaces likely repairs based on make, model, and network patterns. Every technician inspects with veteran-level precision.
Technicians stay focused on repairs with fewer manual steps and faster approvals.
Access vehicle history, service recommendations, and customer information instantly in your workflow.
Advisors receive intelligent, understandable, professionally-written recommendations ready to present to customers.
AI rewrites findings in plain language with evidence-based reasoning and previous service history for customer credibility.
AI generates plain-English vehicle health overview for customers before they review individual service recommendations.
AI sequences recommendations by approval likelihood and safety priority. Highest-value items surface first for better conversion.
Video evidence, professional language, and smart ordering drive measurable revenue growth per RO.
Without the Unified Approach
Manual documentation, repeated interruptions, time spent on admin work instead of repairs, and missed revenue opportunities.
With the Unified Workflows
Automated documentation, fewer interruptions, more time in the bay, and intelligent recommendations that surface revenue opportunities automatically.
Without Salesperson AI
Some reps follow up religiously. Others don't. Your conversion rate shouldn't depend on who got assigned the lead.
Salesperson AI Active
Systematic 30-day follow-up across every lead — same cadence, same quality, every time.
Because Tekion is your system of record, Salesperson AI sees every lead, every conversation, every appointment. No leads dropped between reps, no follow-up that depends on Tuesday's energy versus Saturday's.
Without Salesperson AI
Response time is the single biggest factor in whether a lead converts. Every hour of delay is an opportunity
for a competitor.
Salesperson AI Active
First response in seconds — because your data is
already where it needs to be.
Most AI vendors integrate with your CRM. Salesperson AI is in your CRM. No sync delay, no integration handoff, no stale inventory. The customer who buys from the first dealer to respond — that's now you.
We Guard Your Data.<xs> You Grow Your Business.
ARC is built on a secure, unified data foundation designed to protect dealership and customer information across every workflow. Tekion is one of the first automotive retail technology platforms to achieve ISO 42001 certification, reinforcing our commitment to responsible AI and governed, secure development across the platform.
Frequently Asked Questions
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Service AI is Tekion's agentic suite of native AI agents—Scheduler AI and a unified agentic workflow for technicians and advisors—built directly into the Automotive Retail Cloud (ARC). They work together on one unified platform to automate scheduling, transform technician notes into customer-ready recommendations, and streamline documentation—eliminating manual tasks and driving profitability across your entire service operation.
Most AI solutions are "bolt-on" tools that integrate via APIs or middleware, creating data delays and workflow fragmentation. Tekion Service AI suite is native to ARC—meaning all agents read and write to the same real-time database with zero middleware. Your customer history, vehicle data, approval status, and advisor availability sync instantly across all three agents, no overnight batches.
Yes. The Service AI suite of agents scales from single-location independent dealerships to multi-location dealer groups. The unified platform adapts to your size and complexity.
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