Introduction 

Six months after transitioning to Tekion, Bowman Auto Group reflects on the substantial benefits they've experienced from the dealership management system (DMS). This article explores the cost savings, enhanced operational efficiencies, and the exceptional customer service improvements noted since the switch. 

Significant Cost Savings 

Immediate Financial Impact 

Bowman Auto Group has seen a significant reduction in their monthly operational costs since implementing Tekion. Initially saving $2,000 a month, they now report additional monthly savings of up to $5,000. This substantial decrease in expenses is attributed to the more efficient processes and streamlined operations enabled by Tekion. 

Enhanced Service Operations 

Improved Process Efficiency 

One of the standout improvements has been in the service department, where warranty claims and payments are processed instantly. This efficiency is not only a win for the dealership's workflow but also enhances customer satisfaction by speeding up service times. 

Quick Access to Financial Data 

Tekion has made accessing financial statements and detailed departmental reports much quicker and more straightforward, allowing for better and faster management decisions. 

Innovations in Customer Experience 

Personalized Customer Recognition 

A unique feature introduced by Tekion involves a recognition system where a sticker placed on customers' cars interacts with a reader at the service center. This system welcomes customers by name and allows them to track the progress of their service on dedicated screens, enhancing the personal touch during their visit. 

Interactive Communication Tools 

The DMS enables service advisors to send pictures of vehicle issues directly to customers and receive payments through text messages, streamlining communication and making transactions more convenient. 

Comprehensive Integration and Support 

All-in-One System 

Tekion’s platform integrates all functionalities within one system, eliminating the need for external vendors and ensuring seamless operation across different departments. This integration has been crucial in improving operational efficiency and reducing potential complications. 

Exceptional Support 

Bowman Auto Group praises Tekion's proactive support, particularly during the initial transition phase. The personalized attention from Tekion’s team, from the owner to the call center, has made a significant difference, ensuring a smooth adaptation to the new system. 

Conclusion 

The experience of Bowman Auto Group with Tekion over the past six months exemplifies the transformative impact of adopting an advanced, integrated dealership management system. The significant cost savings, enhanced operational efficiencies, and superior customer service capabilities have not only improved the dealership's bottom line but also positioned it as a forward-thinking leader in automotive retail. With Tekion, Bowman Auto Group is well-equipped to face future challenges and opportunities in the automotive industry.