At Tekion, we are continuously innovating and rolling out new updates with one goal in mind: helping dealers reduce manual work, move faster, and stay focused on what matters most—the customer.

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Here's a look at some recent updates across the platform and how they bring value to dealership teams.

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Introducing Service Scheduler AI

Department: Service

The update: Always-on appointment scheduling AI agent that lets customers book service their way—by call, text, email, or chat — 24/7.

Why it matters: Service Scheduler AI handles after-hours calls, overflow, and missed appointments automatically. It considers customer/-advisor relationships, technician certifications, transportation preferences, and real-time shop capacity to book the right appointment every time.

The value for dealers:

• Every service opportunity captured — even after hours

• Appointments matched to the right advisor, technician, and time slot

• Shop capacity balanced with customer preferences in real time

The Right Parts Access for the Right Team

Department: Parts

The update: Source Codes and Stocking Parameters now have separate, more granular permission controls for corporate and store-level users.

Why it matters: Now, corporate users can manage Source Codes that impact general ledger accounts while parts managers can update store-specific stocking settings independently—no overlap and no unintended changes.

The value for dealers:

• Reduced risk of accidental financial mapping changes

• Cleaner, more straightforward audits

• Every team has exactly the access they need — nothing more, nothing less

Smarter Follow-Up Tasks

Module: CRM

The update: Follow-up tasks now auto-assign to the most relevant team member based on how the task is created.

Why it matters: Now, tasks generated from completed tasks stay with the same assignee. Manually created tasks default to the logged-in user. Lead checkout tasks continue routing to the primary salesperson. Every follow-up has clear ownership from the moment it's created.

The value for dealers:

• Fewer manual reassignments

• Faster follow-ups across departments

• Clear accountability on every task

Never Lose Work on a Sales RO Again

Department: Service

The update: ARC now automatically saves and restores unsaved parts entries on Sales Repair Orders if a browser closes or a system issue occurs.

Why it matters: If anything goes out of sync, ARC saves your progress and surfaces a clear alert so you can review what was restored before finishing the RO. No lost entries. No guesswork.

The value for dealers:

• No more lost work from browser crashes or system issues

• Smoother workflows in high-volume, multi-user environments

• Clear visibility into what was restored before finalizing

Built With Dealers in Mind

These updates reflect what we hear from dealers every day: reduce the manual work, make the tools smarter, and help every team move faster without adding complexity.

We're continually enhancing the platform with the goal of making dealer workflows more streamlined and increasing ROI.

Want to see Tekion in action? Request a demo.