Delivering Guest Experience at Scale: A Conversation with Doug Eroh

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Delivering Guest Experience at Scale: A Conversation with Doug Eroh

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Doug Eroh

President & GM, Longo Toyota

Penske Motor Group

Pedram Faed

SVP, Growth Initiatives & Continuous Improvement

Tekion

Spotlights

min read

July 7, 2026

As the leader of the world's largest dealership, Doug Eroh knows what it takes to balance high volume with high expectations. In this session, hear how Longo Toyota delivers exceptional customer service while operating at unmatched scale—and the principles that make it possible.

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